We hope you enjoy your buying experience with Four Seasons at Home, as you explore and shop the home collection offered. Here are some of the most common questions people ask about our products and services. If you don’t see the answer you need here, please contact the Sobel Westex Customer Support team at +1-702-479-4017 for assistance or join the live chat application during business hours or email us at firstname.lastname@example.org.
6 AM to 5 PM PST, Monday – Friday
You can find information about returns on our return policy page. Although we are not able to accept exchanges or refunds on certain items (as detailed in our return policy), customer satisfaction is important to us. Please contact us with questions or concerns about your specific transaction at +1-702-479-4017 or join the live chat application during business hours or email us at email@example.com.
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Once delivered, mattresses, toppers, and/or foundations cannot be returned unless it has been determined that you have a warranty claim. All mattresses, toppers, and/or foundations are otherwise non-refundable and non-returnable.
Yes, please contact our Customer Support team at +1-702-479-4017 during business hours.
After you have clicked “Submit Order,” your order begins to process, and you cannot make any online changes to your order. To cancel your order prior to shipment, please call our Customer Support team at +1-702-479-4017 or join the live chat application during business hours or email us at firstname.lastname@example.org.
No, all orders purchased online are subject to the return policy stated and can only be refunded through contacting our Customer Service Support team.
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Only an exchange for a product of an equivalent or superior value is possible (the difference in price must be paid by the gift recipient). The gift recipient should contact our Customer Support team at +1-702-479-4017 or join the live chat application during business hours or email us at email@example.com to initiate the exchange process.
Yes, our website is designed to make hotel quality mattresses, linens, pillows, duvets, towels and robes available to individual consumers.
Each individual product will have a care tag. As well, product care can be found on each products page online at shop.fourseasons.com. Our Customer Support team can assist with any questions you may have please call +1-702-479-4017 or join the live chat application during business hours or email us at firstname.lastname@example.org.
Yes, mattresses, toppers and foundations are covered under a ten-year warranty through Simmons. The warranty protects you against manufacturing and structural defects under the normal usage and conditions. All claims are subject to manufacturer inspection and review.
SHIPPING & DELIVERY
Goods purchased via shop.fourseasons.com website may only be delivered within continental USA, Hawaii, Alaska and Canada. All items can be shipped to Alaska except mattresses, toppers or foundations. Any delivery address located outside of these areas will be refused during the ordering procedure.
We will ship your order (other than mattresses and items which are out of stock) within 2 business days of the order receipt.
Mattresses, toppers and foundations are made to order and delivery can take up to 10-12 weeks of order date. Delivery is included in the price with some geographical exceptions that are subject to an additional fee of $500 which will be added to the cost of the item once the shipping address is identified.
Linens, bedding, terry and robes are shipped within 2 days of order date through FedEx standard shipping from our warehouse in Orlando, Florida. Expedited shipping can be selected at an additional charge at check out.
The delivery of your mattress will be handled by a third-party in-home delivery service. The delivery company will provide a four-hour window of time on a specific date of your choosing.
Generally, the delivery time is up to 10-12 weeks. Each Four Seasons mattress is made to order.
No, all orders purchased online at shop.fourseasons.com can only be shipped to an address within the continental USA, Hawaii, Alaska or Canada.
Currently, shop.fourseasons.com only ships orders to continental USA, Hawaii, Alaska and Canada. (There may be some exceptions with mattress deliveries.)
You can pay for your purchases with a credit or charge card: MasterCard®, Visa®, American Express® and Discover®. You should enter your credit card or charge card number, its expiry date and its card verification number on the relevant page.
Payment via Paypal® and Amazon Pay® is accepted. Amazon Pay® is not accepted in Canada.
Payment via Four Seasons Gift Cards now available.
We accept international credit cards; however, when placing your order, you must enter the international billing address that is linked to your credit card.
You can shop shop.fourseasons.com without creating an account.
However, register with us and you’ll be able to enjoy the following benefits:
- Track your orders
- Review past purchases
- Save your address so you can shop even quicker next time
Shop.fourseasons.com services continental USA and Hawaii in USD.
Shop.ca.fourseasons.com services Canada in CAD.
All prices include country import duties and taxes. State and Provincial sales taxes are excluded and charged based on your shipping address.
No, shop.fourseasons.com does not sell gift cards. Four Seasons gift cards are only accepted for payment on shop.fourseasons.com.